It's All Buttah Frequently Asked Questions
Frequently Asked Questions
Are all of your products vegan?
Why yes of course! Generally body butters are vegan but many balms and salves contain beewax, which is NOT vegan. Instead of using beeswax I use candelilla wax or sunflower wax.
The butter I ordered melted, what can I do?
Just like butter you use to butter your toast, Shea butter and Cocoa butter will get soft and start to melt at around 70 degrees. You can put your butter in the refrigerator for 10 minutes and it will solidify.
Why is it taking so long to get my order?
All butters are made to order and whipped by hand. That takes time. All orders require 5-7 days to be created. Expedited shipping is available upon request. Because butters melt at high temperatures, from mid April through late September we primarily ship on Monday, Tuesday and Wednesday only.
How can I get a sample?
We have samples of select butters available for purchase. Our samples are 1 ounce each, which is enough for 1-2 full body applications. We cover the postage for your first sample.
Do you do custom orders?
Yes. We offer custom scented body butters, balms and lotions. Send an email to email@example.com for more information. Our sample butters make great favors. Please contact for bulk pricing.
I am hosting an event. How can I get donations?
We do our best to contribute to charity events. For "for profit" events, we offer bulk pricing for mini body butters for your event. If you have a charity event and would like to discuss contributions, please send an email to firstname.lastname@example.org with details.